FAQ
Frequently Asked Questions (FAQ)
How do I place an order?
To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Proceed to checkout, where you can enter your shipping and payment details to complete the order.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed securely to protect your personal information.
How long will it take to receive my order?
We offer free standard shipping on all orders. Typically, orders are processed within 1-2 business days, and delivery times range up to 15 business days.
Most orders arrive within 7 days on average. Please note that delivery times may vary depending on your location and other factors.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on international shipping rates, delivery times, and any potential customs fees or import duties.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receiving your items to initiate a return or exchange. Items must be unused and in their original packaging. Please note that shipping costs for returns are the responsibility of the customer unless the return is due to our error.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking number to monitor the status of your delivery through our website or the carrier's tracking system.
What if my order is lost or damaged during shipping?
In the rare event that your package is lost or damaged during transit, please contact us within [X] days of the expected delivery date. We will work with you to resolve the issue promptly.
How can I contact customer support?
If you have any questions, concerns, or need assistance with your order, our customer support team is here to help. You can reach us via:
Email: info@petsofsweden.com
Do you offer product warranties?
We stand behind the quality of our products. All items come with a standard manufacturer's warranty. For specific warranty information on a particular product, please refer to the product description or contact our customer support team.
How do I care for the products I purchase?
Each product comes with specific care instructions. Generally, we recommend following the manufacturer's guidelines for cleaning and maintenance to ensure the longevity of your pet products. If you have specific questions about product care, don't hesitate to reach out to our customer support team.
Are your products safe for pets?
Yes, all our products are carefully selected with pet safety in mind. We work with reputable manufacturers and ensure all items meet safety standards. However, we always recommend supervising your pet during playtime and choosing products appropriate for your pet's size and behavior.
If you have any other questions not covered here, please don't hesitate to contact us. We're always happy to help!