Return Policy
At Petsofsweden, we prioritize your satisfaction. We offer a comprehensive 30-day return policy to ensure you're completely happy with your purchase.
Eligibility for Returns:
- Items must be unused and in their original condition
- Original packaging must be intact
- Returns must be initiated within 30 days of receiving your order.
How to Initiate a Return:
- Contact our customer service team at Info@petsofsweden.com
- Provide your order number and reason for return
- Our team will guide you through the return process and provide a return shipping address
Refund Process:
- Once we receive and inspect the returned item, we'll process your refund
- Refunds will be issued to the original payment method
- Please allow 5-10 business days for the refund to appear in your account
Exchange Process:
- If you prefer an exchange, please indicate this when initiating your return
- Once we receive your return, we'll ship out the exchanged item
Important Notes:
- Customer is responsible for return shipping costs unless the return is due to our error or the product is damaged.
Special Circumstances:
- Defective items: Please contact us immediately if you receive a defective item. We'll cover return shipping for defective products.
For any questions or concerns about our return policy, please contact our customer support team at Info@petsofsweden.com
We reserve the right to modify this policy at any time. Any changes will be reflected on this page.